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Restaurant Replies — Terms of Service
Last updated: November 7, 20261. Who we are
Restaurant Replies (“we,” “us”) provides a monthly service, with an optional free trial that drafts and, if you authorize it, helps post replies to public reviews of your restaurant. These Terms are a contract between you (the restaurant owner or authorized manager) and us.2. What you are buying
For $99 per month, we will:
- Monitor the Google listing URL you give us for new public reviews
- Draft proposed replies in a style you choose (short / warm / formal)
- Queue drafts for you to approve
We do not promise: more reviews, higher star ratings, Google ranking, more customers, or that Google will display every reply.Free trial. Before you subscribe, you can try the service for free: we draft replies to up to 5 reviews on one listing, starting with your oldest unanswered reviews. No card is needed, and there's one free trial per listing. The trial ends after 5 approved replies or 30 days after it starts, whichever comes first. If you don't subscribe, we stop drafting and remove our Manager access. Everything else in these Terms applies during the trial.3. What we do not do
We do not write fake reviews, buy reviews, ask customers to take down honest reviews, or impersonate diners. We do not give legal advice. We do not take ownership of your Google Business Profile.4. Your authority
You represent that you own or are authorized to manage the listing(s) you submit and that you may allow us to draft and, if authorized, post replies there. To post replies, we ask to be added as a Manager on your Google Business Profile. We never need your password, you can remove us at any time, and we remove ourselves when a trial ends without a subscription or when you cancel.5. Approval and posting (read this)
Default: Nothing is posted until you approve the draft.
Optional auto-post: If you later tell us in writing (email is enough) to post without each approval, you accept that drafts may go live with errors, the wrong tone, or facts we got wrong.
You are the publisher of every reply that is posted to your listing, whether you typed it, approved it, or authorized auto-post. If a reply is wrong, offensive, or causes a problem, that risk is yours once it is on your listing.
During a free trial, every reply needs your approval. Auto-post is only available to subscribers. Replying "OK" (or clearly approving) to our draft email counts as your approval.6. AI and human error
Drafts may be prepared with automated tools, including AI. They can be inaccurate, generic, or miss context (allergies, off-menu items, a specific server, a real incident). We do not guarantee error-free copy. Your review before posting is the control that matters. If you skip that control, you accept the mistakes.7. Google and other platforms
Google can delay, hide, edit, or reject replies. Listings can be locked, hacked, or claimed by someone else. Platform rules change. That is outside our control. We are not liable for platform actions.8. Fees, billing, cancel
- The free trial costs nothing and needs no card. You're only billed if you choose to subscribe through Stripe checkout. A trial never turns into a paid subscription on its own. You can end a trial anytime by emailing us.
- $99 per month, billed in advance through Stripe.
- You may cancel anytime in the Stripe customer portal.
- Cancel is immediate. Access and drafting stop when you cancel. No refund for unused days in the month unless we agree in writing.
- We may pause or end the service if payment fails or you breach these Terms.9. Your content and our drafts
You keep all rights in your restaurant name, menus, and listing. We may keep copies of drafts and your instructions to run the service and to defend ourselves if a dispute happens. We will not sell your customer list.10. Acceptable use
You will not use the service to harass reviewers, publish threats, defamation you know is false, discrimination, or anything illegal. We can refuse a draft or drop a client if the request crosses that line.11. Confidentiality
We won’t publish your internal notes or unpublished draft strategy. Public reviews and public replies are already public.12. Disclaimer
THE SERVICE IS PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED SERVICE OR THAT DRAFTS ARE ACCURATE.13. Limit of liability (this is the main shield)
TO THE MAXIMUM EXTENT THE LAW ALLOWS:
- We are not liable for lost profits, lost reviews, lost ranking, reputational harm, or other indirect or consequential damages.
- Our total liability for anything related to the service is capped at the fees you paid us in the three (3) months before the claim.
- If a bot or a person on our side drafts a bad reply and you approved it or authorized auto-post, you cannot recover more than that cap.
Some states don’t allow certain limits. In those states, the limit is the maximum the law allows.14. Indemnity
You will defend and pay us (including reasonable legal fees) for claims that come from: (a) content posted to your listing, (b) your lack of authority over the listing, (c) your instructions, or (d) your violation of platform rules or law — except to the extent we posted something you never approved and never authorized for auto-post.15. Independent contractor
We are not your employee, partner, or Google-certified agency unless we say so in a separate writing.16. Changes
We can update these Terms. Material changes will be emailed to the address on file or posted on the site. Continued use of the service (including a free trial) or continued payment after the change is acceptance. If you don’t agree, cancel or end your trial.17. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Courts in Fairfax County, Virginia have exclusive venue, unless a law says you must be sued where you live.18. Entire agreement
These Terms plus your trial sign-up or, if you subscribe, your Stripe checkout are the whole deal. No side conversation with a bot or a human overrides this unless it’s in a signed addendum.
By starting a free trial you agree to the Restaurant Replies Terms of Service and Privacy Policy, confirm you own or are authorized to manage this Google listing, and acknowledge that replies may be drafted with automated tools and that you are responsible for anything posted to your listing after you approve it.19. Contact
Restaurant Replies — [email protected] — Northern VirginiaBack to home

Restaurant Replies — Privacy Policy
Last updated: September 24, 2026Who we are
Restaurant Replies (“we,” “us”) drafts replies to public Google reviews for independent restaurants in the Baltimore, DC, and Northern Virginia area. This Privacy Policy explains what information we collect, why we collect it, and how we handle it.Contact: [email protected] — Northern VirginiaWhat we collect
When you sign up or use the service, we collect:
- Restaurant name and city
- Google listing URL
- Owner or manager name and email
- Reply style preference (for example: short, warm, or formal)
- Notes or instructions you send us
- Payment and billing status through Stripe (we never see or store full card numbers; Stripe processes payments)
We also see the public review text and any reply drafts we prepare for your listing, because that is how we run the service.Why we collect it
We use this information only to run Restaurant Replies: to monitor the listing you give us, draft replies in your chosen style, send drafts for your approval, bill you, and communicate with you about the service.How we share it
We do not sell, rent, or share your personal information for advertising or marketing lists.
We share information only with service providers we need to operate:
- Stripe — payments and billing
- Google Workspace — email and storage
- AI drafting tools — process review text and your instructions so we can prepare draft replies
Those providers may only use the data to provide their services to us. We do not sell client information.
Public Google reviews and public replies are already public. Posting a reply you approve makes that reply public on your listing.We do not sell personal data
We do not sell personal data. Under California CCPA and Virginia VCDPA-style rules, we do not sell personal data and we do not share it for cross-context behavioral advertising.Retention
We keep your information while your trial or subscription is active. If you cancel or your trial ends, we delete client data within about 90 days if you ask us to, except records we must keep to defend disputes, meet legal or tax obligations, or enforce our Terms.Security
We use reasonable administrative and technical measures to protect your information (access controls, reputable providers, and limited access to client data). No method of transmission or storage is perfectly secure. If you suspect a problem, email [email protected].Your choices: access and delete
You can email [email protected] to:
- Ask what personal information we hold about you
- Correct inaccurate information
- Request deletion (subject to the retention exceptions above)
- Cancel the service (you can also cancel anytime in the Stripe customer portal)
We will respond within a reasonable time.Children
The service is for restaurant businesses, not for children. We do not knowingly collect personal information from anyone under 18.Changes
We may update this Privacy Policy. Material changes will be emailed to the address on file or posted on the site. The “Last updated” date at the top will change. Continued use after a change means you accept the updated policy. If you do not agree, cancel.Contact
Restaurant Replies
[email protected]
Northern VirginiaBack to home